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31/01/2021 • Colin •

Chambers Consulting is an award-winning, client-focused, consultancy that exists to help businesses in the commercial, voluntary and public sectors to improve their performance. Since 1990, our managing partner has strategic and operational experience working with organisations ranging in size from 6 to 18000 drawn from across the commercial, voluntary and public sectors. These organisations are drawn from sectors as diverse as finance and construction, software and manufacturing, education and optometry, food and justice, hospitality and healthcare, local, regional and central government. It can provide consultancy services including executive coaching, leadership and management development, corporate planning, performance management, security risk management, licensed Investors in People consultancy, communications, customer skills, conflict management and event management.

Principles of Customer Care (Online)

I found the blended approach to the programme to be very easy to use, it was flexible highly relevant and was tailored to my needs. The learning was very easy to apply in the workplace and covered all of the important areas around; customer needs and expectations, first & lasting impressions and communications. The trainer was excellent; he was patient, thoughtful, and knowledgeable and focused on the job in hand. I highly recommend this programme for either; first timers or experienced exponents looking for a refresher

WorldHost2020 (Keeping customers safe)

This course explored the key changes we might encounter on a day-to-day basis and focused on three key aspects: the working environment, people’s behavioural changes and health, safety and hygiene. It helped to provide a simple understanding of these aspects and highlighted what I will need to adapt to help support my customers’ ever-changing needs and expectations. Whilst the issues are complex, the online course simplified what I need to do. I would highly recommend this for all employees who need to deal with the effects of COVID-19.
Gerry Faloona – www.gerryfaloona.com
The approach, whilst informal and friendly, is thoroughly professional and allows for easy transfer of detailed knowledge, gained from years of experience in his field, into any company environment with the minimum of fuss. Using a practical hand holding approach Steven has help us implement the processes required to maintain and develop a modern workforce in a growth situation. Engaging with Steven for this past 7 years has certainly been a major contribution to Arbarr’s recent successes.
James McCorley – Founder and Owner, Arbarr Electronics Limited.

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