Principles of Customer Care (Online)
I found the blended approach to the programme to be very easy to use, it was flexible highly relevant and was tailored to my needs. The learning was very easy to apply in the workplace and covered all of the important areas around; customer needs and expectations, first & lasting impressions and communications. The trainer was excellent; he was patient, thoughtful, and knowledgeable and focused on the job in hand. I highly recommend this programme for either; first timers or experienced exponents looking for a refresher
WorldHost2020 (Keeping customers safe)
This course explored the key changes we might encounter on a day-to-day basis and focused on three key aspects: the working environment, people’s behavioural changes and health, safety and hygiene. It helped to provide a simple understanding of these aspects and highlighted what I will need to adapt to help support my customers’ ever-changing needs and expectations. Whilst the issues are complex, the online course simplified what I need to do. I would highly recommend this for all employees who need to deal with the effects of COVID-19.